Firstline Live

Two Days Back to Back – The Best in Team Training

 

Each Firstline Live attendee receives:

7 hours of CE credit per day attended

  • A complete seminar proceedings
  • Admittance to the CVC in Kansas City Exhibit Hall
  • An invitation to the Welcome to Kansas City Reception on Saturday
  • An attendee bag with a handy notepad and pen

 

Cost for one day: $165 if you register by July 21, 2010

Register for BOTH days – ONLY $290 if you register by July 21, 2010

 

Friday, August 27, 2010

7:30 to 8:30 a.m. – Registration and breakfast
8:30 a.m. to 5 p.m. – Seminar

 

Co-worker cohesiveness:
A solid team is good for you and pets

Every team member plays a vital role in your practice’s success. But if you aren’t all on the same page, your practice’s performance suffers. Don’t let that happen.
Shawn McVey, MA, MSW, will guide your team as they explore what it takes to communicate and build team unity. Step by step, they’ll learn how to get past poor communication habits, perfect the practice, take issue ownership, and assess their progress.


Saturday, August 28, 2010

7:30 to 8:30 a.m. – Registration and breakfast
8:30 a.m. to 5 p.m. – Seminar

 

Practical methods:
Dealing with difficult clients and co-workers

You asked for it, here it is! Mark Opperman, CVPM, and Sheila Grosdidier. BS, RVT, MCP, PHR, have designed a seminar specifically to teach team members how to deal with difficult clients and co-workers.
•    Learn five immediate methods to change the way you approach angry clients or team members.
•    Explore new ways to manage any situation with professionalism and poise.
•    Improve your telephone presence and take advantage of social media.
•    See real-world clinic experiences resolved.
•    Learn how to use the “12 tools you don’t know how you lived without” at your practice.
•    Protect yourself and your practice from clients or team members who go too far!

 



VPISponorship support of the Firsline Live program and lunch is provided by Veterinary Pet Insurance

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